FAQs
Flair Scents Co.
Frequently Asked Questions
Everything you need to know about our products, shipping and orders. Can't find your answer? We're always happy to help.
🕯️ Our Products
What makes Flair Scents products special?
At Flair Scents every product is carefully handcrafted using 100% organic premium soy wax, high-quality essential oils and phthalate-free fragrance oils. Our perfume oils are sourced from Dubai — renowned for its rich, exotic scents and luxurious fragrance culture. Each candle and perfume is made with the utmost attention to detail, care and a whole lot of love.
How are your candles made?
Our candles are hand-poured in small batches in Toronto using 100% organic soy wax, quality essential oils and phthalate-free fragrance oils in eco-friendly reusable jars. Soy wax burns cleaner, producing up to 90% less soot than traditional paraffin wax — better for your health and the environment. Every jar is designed to be repurposed once the candle has burned down.
Where are your perfume oils sourced from?
Our perfume oils are sourced directly from Dubai — a city famed for its rich perfume culture and exotic, luxurious fragrances. The oils are carefully selected to create bold, captivating fragrances that deliver an authentic Arabian-inspired scent experience. All perfumes are formulated as Extrait de Parfum with a 20–40% concentration for maximum longevity.
Are your products non-toxic and safe?
Yes — all Flair Scents products are made with non-toxic, clean ingredients. Our candles use 100% organic soy wax and phthalate-free fragrance oils. Our perfumes and diffusers are formulated without harmful chemicals. We're committed to creating luxury products that are as good for you as they are for your home.
How long do your candles burn?
Our standard candles burn for 40–50 hours with proper care. Always burn until the full surface melts on the first use, trim the wick to ¼ inch before each burn and limit burns to 3–4 hours at a time. Visit our Care Tips page for the full candle care guide.
How long do your reed diffusers last?
Our 120ml reed diffusers last approximately 4–6 months with proper care. Flip the reeds every 1–2 weeks for maximum longevity and avoid placing in direct sunlight. When the oil runs out top it up with one of our refill oils and replace the reeds for a fresh start.
How long do your perfumes last on skin?
Our Extrait de Parfum sprays last 8–12+ hours on skin. Our perfume oils last equally long and stay closer to the skin for an intimate scent experience. For maximum longevity moisturise pulse points before applying and layer the matching oil under the spray. Visit our Care Tips page for more tips.
Can I try a perfume before buying a full bottle?
Absolutely — try any of our 8 luxury Arabian-inspired fragrances for just $0.99 per 1ml sample vial. Find your signature scent before committing to a full bottle. Shop the sample set here.
🚚 Shipping & Orders
Do you offer free shipping?
Yes — we offer free shipping on all Canadian and US orders over $150. For orders under $150 shipping is calculated at checkout based on your location and order weight. Please see our Shipping Policy for full rate details.
Do you ship internationally?
Yes — we ship to Canada, the United States, the United Kingdom and Australia. Shipping is calculated at checkout. Please note that duties and taxes are not included in our prices and you may be required to pay customs clearance fees upon arrival. Please check our Shipping Policy for full details.
How long does processing and delivery take?
All orders are processed and shipped within 2–5 business days. For delivery within Canada outside Ontario please allow 5–10 business days after shipping. US orders take 4–8 business days. International orders may take up to 3 weeks or more depending on your location and customs processing.
Can I cancel my order?
Orders can be cancelled within 30 minutes of being placed. After this window all orders proceed to processing and cancellations are no longer possible. Please contact us immediately at hello@flairscentsco.com if you need to cancel.
Can I track my order?
Yes — once your order ships you'll receive a tracking email with your tracking number and carrier information. If you haven't received a tracking email within 5 business days please contact us at hello@flairscentsco.com.
↩️ Returns & Refunds
What is your return policy?
Due to the nature of our handcrafted products we do not accept returns or exchanges. All sales are final. If a return is approved in exceptional circumstances the value of the goods will be issued as store credit — shipping fees are non-refundable. Please refer to our full Returns & Refunds page for complete details.
My order arrived damaged — what do I do?
We're so sorry to hear this. Please email us at hello@flairscentsco.com within 48 hours of receiving your order with your order number and a clear photo of the damage. We'll arrange a replacement at no additional cost.
Do you offer store credit?
If a return is approved in exceptional circumstances the value of the product(s) will be issued as store credit. Shipping fees are non-refundable and will not be included. Contact us at hello@flairscentsco.com to discuss your situation.
🎪 Wholesale & Events
Do you offer wholesale?
Yes — we offer wholesale for candles. Please contact us at hello@flairscentsco.com with your business details and wholesale inquiry and we'll get back to you within 2–3 business days.
What is The Flair Lounge?
The Flair Lounge is our luxury mobile perfume bar service available for events across the GTA. Guests blend their own signature scent to take home as a keepsake — perfect for birthdays, bridal showers, weddings and corporate events. Learn more about The Flair Lounge here.
How far in advance should I book The Flair Lounge?
We recommend booking at least 6–8 weeks in advance — especially for summer and fall dates which fill up fast. Submit a booking inquiry here and we'll get back to you within 48 hours to confirm availability.
Still Have a Question?
We're always happy to help. Reach out and we'll get back to you as soon as possible.