Refunds & Returns

Flair Scents Co.

Returns & Refund Policy

Each Flair Scents product is handcrafted with care. Please read our policy below — we're always here to make things right.

🤝 We're here to help hello@flairscentsco.com
📦 Damaged orders replaced at no cost
💳 Store credit for approved returns
Our Policy

↩️ Returns & Exchanges

At Flair Scents Co. each item is handcrafted with care and due to the nature of our products we do not accept returns or exchanges. We appreciate your understanding — this policy ensures the highest quality and hygiene standards for every customer.

Please Note

All sales are final. We do not accept returns or exchanges on candles, perfumes, diffusers, room sprays, essential oils or any other Flair Scents products unless the item arrives damaged due to shipping.

Damaged Orders

📦 What to Do if Your Order Arrives Damaged

If your order arrives damaged due to shipping we will send you a replacement at absolutely no additional cost. Here's what to do:

01
Take a Clear Photo
Photograph the damaged item clearly showing the damage. Include the packaging if it was also damaged in transit.
02
Contact Us Within 48 Hours
Email us at hello@flairscentsco.com or visit our Contact page with your order number and photo of the damage within 48 hours of receiving your order.
03
Dispose of the Product Safely
Please dispose of the damaged product safely. Do not attempt to use a damaged candle, diffuser or perfume bottle.
04
We'll Send a Replacement
Once we've reviewed your claim we'll ship a replacement to you at no additional cost. We want every Flair Scents experience to be perfect.
Exceptional Circumstances

💳 Store Credit

If a return is approved in exceptional circumstances the value of the goods will be issued as store credit rather than a cash refund.

✅
Store Credit Covers
The cost of the product(s) only. Store credit is issued to your account and can be used on any future Flair Scents purchase.
❌
Not Covered
Shipping fees are non-refundable and will not be included in any store credit issued. Original shipping costs cannot be recovered.

💡 Please note: Store credit is issued at our discretion in exceptional circumstances only. It is not a standard offering and is assessed on a case-by-case basis. Contact us at hello@flairscentsco.com to discuss your situation.

Order Management

✏️ Order Changes & Cancellations

Need to make a change to your order? Act fast — once an order has been shipped we are unable to make any changes or cancellations.

01
Contact Us Immediately
Email hello@flairscentsco.com as soon as possible with your order number and the changes you need.
02
Act Within the Processing Window
Orders can typically be changed or cancelled during our 2–5 business day processing window. Once your order has shipped no changes can be made.
⚠️ Important

Once an order has been shipped we are unable to cancel or make any changes. Please double-check your shipping address and order details before completing your purchase.

Have a Question About Your Order?

We're always here to help. Reach out and we'll get back to you as quickly as possible.

Email Us Contact Page