Privacy policy
Last updated: October 19, 2026
This Privacy Policy explains how Flair Scents Co. ("Flair Scents Co.", "we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase from flairscentsco.com (the "Site"), use our services, or otherwise communicate with us (together, the "Services"). "You" means anyone who uses the Services, including customers and website visitors.
We may update this policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date above.
What personal information we collect
Information you give us:
- Contact details, such as your name, address, phone number and email
- Order information, such as billing and shipping address, payment confirmation, email and phone number
- Account information, such as your username, password and security details
- Anything you choose to include when you contact customer support
Information we collect automatically:
- Device and browser information
- Network connection information and IP address
- How you interact with the Services, collected through cookies, pixels and similar technologies
Information from third parties:
- Companies that support our Site and Services, such as Shopify
- Our payment processors, so we can process your payment and fulfil your order
- Analytics and advertising partners, when you visit our Site, open our emails or interact with our ads
How we use your personal information
- Providing products and services: to process payments, fulfil orders, send order and account notifications, manage your account, arrange shipping, and handle returns and exchanges
- Marketing and advertising: to send promotional emails, texts or mail (with your consent where required) and to show you relevant ads
- Security and fraud prevention: to detect, investigate and act on possible fraudulent, illegal or malicious activity
- Customer support and improvement: to answer your questions and improve our Services
Cookies and analytics
We use cookies and similar technologies to run the Site, remember your preferences and understand how people use the Services. The tools we use include Shopify, Google Analytics, Microsoft Clarity and the Meta (Facebook and Instagram) pixel.
Most browsers accept cookies by default, but you can remove or block them in your browser settings. Blocking cookies may affect how parts of the Site work.
Our Site recognises the Global Privacy Control (GPC) signal, which lets you opt out of certain uses or disclosures of your information. Learn more at globalprivacycontrol.org.
How we disclose personal information
We may share your personal information with:
- Service providers who work on our behalf, such as payment processing, IT, analytics, customer support, cloud storage, fulfilment and shipping
- Marketing and advertising partners, to provide services and show you ads
- Third parties when you ask or consent to us sharing your information
- Others where required in connection with a business transaction such as a sale or merger, to comply with the law, or to protect our rights and the Services
We do not sell your personal information for money.
Reviews and user-generated content
If you post a product review or other content in a public area of the Services, it will be public and visible to anyone. We can't control how others use information you choose to make public.
Third-party websites
Our Site may link to websites we don't control. Please review their privacy policies; we are not responsible for their privacy or security practices.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it.
Security and retention
We use reasonable safeguards to protect your information, but no security measure is perfect. Please don't send sensitive information through insecure channels.
We keep your personal information only as long as we need it: to maintain your account, provide the Services, meet legal and tax obligations, resolve disputes and enforce our policies.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you and learn how we use and share it
- Correct inaccurate personal information
- Delete personal information we hold about you
- Portability: receive a copy of your information or have it transferred to a third party
- Opt out of targeted advertising or the "sale" or "sharing" of your information
- Withdraw consent where we rely on your consent
- Restrict certain processing
- Appeal our decision if we decline your request, by replying to our response
To make a request, email hello@flairscentsco.com. We may need to verify your identity first.
Marketing emails: you can unsubscribe at any time using the link in any of our emails. We may still send you non-promotional messages about your orders or account.
International transfers
We are based in Canada. Our service providers (including Shopify) may store and process your information in other countries, including the United States, where it may be accessible to authorities under local law. Where we transfer information out of Europe or the UK, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.
Complaints
If you have a concern about how we handle your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your local data protection authority.
Contact us
Flair Scents Co.
Company Identification No. 1001196215
Ontario, Canada
hello@flairscentsco.com